Collection: Help & FAQs

If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.

If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance.*Please note that we cannot cancel orders that have already been shipped.

Please contact us to change your address before your item ships.

Please contact us with your order number and billing address.

Your current order status is displayed on the Track Order page.

Our warehouses are located in America, United Kingdom. We will prioritize the delivery of your package from the warehouse closest to you.

US & UK Mainland: Typically delivered within 5 business daysRemote Areas: May require up to 10 business days

You can track your order in the "Track Your Order" section.

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.If you're still unable to track your order, please contact us.

Please contact the local carrier and re-schedule the delivery.

Please first check if the device has sustained any physical damage (e.g., impacts), then connect it to a power source for charging. If the device still fails to power on after 10 minutes, please contact us.

Simply use the included data cable to transfer readings to your computer, where the system will automatically generate a PDF report of concentration levels.

Please allow the detector sufficient time to complete measurements – readings typically appear within 1 to 6 hours.

The device is exposed to radon during final factory testing,so initial readings may be high.Try blowing on the air inlet with a fan for a few minutes to clear residual radon,then restartthe measurement.

Strong light and humidity can also affect reading accuracy.

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:

1. The product cannot be used normally after receiving it.

2. We sent you the wrong product.

3.The product you received is defective.

Terms that do not apply to free returns:

1. You no longer want it or like it.

2. The product is not suitable.

3. The product came too late.

4. The product does not come with an instruction manual.

5. The product is damaged due to unnatural reasons.

Please contact us with corresponding pictures and videos.

Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Yes, details are available in the Wholesale section at the bottom of the page.

Please click on contact us button to get more information.

Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.